All Users
1. Overview
This Privacy Policy explains how ShowLab App Pty Ltd (“we”, “us”, or “our”) collects, uses, and protects personal information provided by users (“you”) when using the ShowLab platform.
By accessing or using the platform, you consent to the practices outlined below.
2. Information We Collect
We may collect the following types of personal and usage information:
- Account information: name, email address, phone number, profile photo
- Social profiles and public data: TikTok, Instagram, etc.
- Business information: ABN, venue address, contact details
- Collaboration history and activity
- Technical data: device type, browser, IP address, time zone, platform usage
3. How We Use Your Information
We use your data for purposes including:
- To operate and manage the platform
- To match users with relevant collaborations or opportunities
- To communicate updates, support, and offers
- For legal, compliance, and security purposes
4. Sharing & Disclosure
We may share your information with:
- Other users on the platform (e.g. creators view business profiles and vice versa)
- Third-party service providers (hosting, payment processors, analytics)
- Law enforcement or authorities, if legally required
- We will never sell your personal information.
5. Social Integrations
If you link social media accounts, we may access public metrics (followers, engagement), content previews, and basic profile info to power platform features. You can disconnect integrations at any time.
6. Cookies & Analytics
Our website and app use cookies and tracking technologies to improve performance, understand user behaviour, and tailor the experience.
7. Data Rights & Data Deletion
You have the right to:
- Access or update your personal information
Request deletion of your data (subject to retention laws) - Opt out of marketing communications
- Lodge a complaint with the Office of the
- Australian Information Commissioner (OAIC)
- We believe you should have control over your data. You have the right to request the deletion of any personal information we have collected from you.
Facebook Data: If you have used Facebook to log into our application, you can revoke our access to your information at any time. Detailed, step-by-step instructions on how to disconnect our app from your Facebook account and request the deletion of associated data can be found on our Data Deletion Instructions Page
Account Deletion: You may also request the permanent deletion of your account and all associated data directly through the “Account Settings” section of our app, or by contacting our support team at info@showlabapp.com.
Processing Time: Upon receiving a valid deletion request, we will remove your personal information from our active databases within 30 days, except where retention is required by law (e.g., for tax or regulatory purposes).
8. Data Security
We use appropriate technical and organisational measures to protect your personal data. However, no system is 100% secure.
9. Policy Changes
We may revise this Privacy Policy occasionally. You will be notified of material changes. Continued use of the platform indicates acceptance of the new policy.
10. Contact Us
For questions or concerns about privacy: info@showlabapp.com
